How To Book & Frequently Asked Questions

Fiji-bookings.com makes it easy to book your travel and activity tickets from Fiji and its surrounding islands. With live availability and instantly confirmed bookings, just use the 'Search Box' to quickly check ferry departure times and prices. All bookings proceed to a secure online payment environment and once payment is completed you will immediately receive a booking confirmation with e-ticket(s) attached. The ferry operators will also send you an extra reconfirmation, usually within 24hrs.

Ferry & Boat Booking
To book a boat trip, simply select your point of departure and destination, enter your preferred date(s), number of passengers and click 'Search'. For Island hopping tickets and Bula passes, simply select the Island Hopping button in the search box.  Results displaying all available trips for the dates entered will appear. Select the preferred times and click 'Book' to proceed through our simple booking process. To get Fiji discount vouchers, simply buy an activity or boat trip and in step 3 of the booking process, select the discounts for Fiji food, drinks and attractions in Fiji that you would like to receive (Coming Soon).

Booking Fiji Activities & Packages
To book anything from the range of activities, simply click on the activities box on our homepage, and you will be taken to the overview where you can browse what's available. You can view by location on the map or filter by category. Select your preferred activity or Fiji package from the list and click 'Book' to view details, select dates and number of passengers and proceed through our simple booking process. After booking you will immediately receive e-vouchers and within 24 hours get a confirmation from the local activity company. Some activities may be subject to availability so terms and conditions apply (which you can read in the activity overview).


Frequently Asked Questions (FAQ):
 

Destination questions


Is it possible to do daytrips to other islands from Fiji (Viti Levu)?
It is possible to take a daytrip from Denarau Marina towards the Yasawa and Mamanuca islands, you can look at the different daytrips by clicking here.


How do I book a boat ticket to Mamanuca and the Yasawa islands?
It´s easy, just fill in your dates, number of passengers and route on our homepage, then click ´Search´ and you will be able to see which boats are available, how much they cost and where they depart from. Then just click ´Book´ and follow the booking process. The process is quick and easy, and after payment you will be able to download your e-tickets immediately. A confirmation email with a copy of your e-tickets will also be sent to your inbox.


Which boats go to Yasawa?
Awesome Adventures Fiji operate the Yasawa Flyer, a high-speed Catamaran that can accommodate up to 259 passengers. You can choose from a variety of available options including day trips, transfers, adventure packages or a Bula Pass offered by Awesome Adventures to get you around the stunning Yasawa Islands. Click here to find out more. If you are looking for a more luxurious way to see the Yasawa Islands then maybe Adrenaline Fiji Cruise is more for you. They operate the Bel’Mare, an 86ft yacht which is available for day, overnight, corporate or private cruises.


Which boats go to Mamanuca?
South Sea Cruises operate a fleet of fast, modern catamarans each offering air-conditioning, viewing decks and a fully licensed bar. They offer resort connections, an extensive selection of amazing day trips, Combo Cruises or the Fiji Island Explorer cruise throughout the beautiful Mamanuca Islands. Click here for details. If you want to go to Malolo Lailai Island then you can take the Malolo Cat there directly from Port Denarau. They transfer guests four times a day and include free coach transfers between Nadi Airport/Hotels and Denarau Marina.

 


Making a booking


How can I make a booking?
Bookings can be made online 24 hours a day. Simply fill in the information in the search box on our homepage and follow the steps.

Do I receive e-tickets?
Yes, as soon as you have completed the booking process you can dowload your tickets through the browser. You will also receive an immediate email notification confirming the details of your booking from [email protected] and your e-tickets are in an attachment. If you do not receive this email within a few minutes please login to your email provider and check your Spam/Junk folders. Please then mark our email as Safe/Not Junk.

Do I have to pay in advance?
Full payment is required to secure the booking, this is also refundable, see cancellation information in our Terms and Conditions.

Is there a time limit on when I can make a reservation?
No, you have the option of booking a fast boat ticket up to a year in advance but we would not recommend leaving bookings to the last minute as availability becomes limited.

Why is there limited seat availability when I use the search box?
If you are booking last minute a lot of the boats, package tours and activities may already be fully booked.  Our website shows the live availability and is controlled by local companies themselves. If you cannot find availablity on our website then we suggest you send us an email inquiry and we'll do our best to accommodate your last minute requirements.

What happens to my ferry ticket if my flight is delayed?
If your flight is delayed please contact the ferry company immediately (contact details printed on your tickets). We ask the transport companies that we feature to be sympathetic to guests that are delayed through no fault of their own and as a result hope that you will not be charged. We cannot guarantee they will not charge you if inside the cancellation period, however if you are not satisfied with the way they deal with the situation please let us know by email.

Can I book hotels on Fiji-bookings.com?
You can browse our selection of hand picked accommodation at different budget ranges for Fiji (Viti Levu), Mamanuca, Yasawa and Vanua Levu on our website here: https://www.fiji-bookings.com/fiji-hotels. Actual bookings are handled by our trusted global affiliates, Agoda.com and Booking.com. We feature all types of accommodation from large hotel chains, to independent hotels, apartments and guest houses.


Confirmation of my reservation


What happens when I make a fast boat reservation?
Once you have chosen the ferry, tour or activity you would like to book and ensured the details are correct you will be asked to provide a few personal details. After you have selected from the special offer vouchers you will be taken through to a secure payment screen where you can pay with a credit card or with your PayPal account. As soon as you have confirmed your booking, we will send you an email confirming all the details of your booking and contact details for the local staff. The ferry, tour or activity company will also receive an email with your reservation details.

Do I need to confirm my booking directly with the local provider?
No, you are not required to re-confirm your reservation with local staff. Once you make a reservation through our system, you and the local company will both receive an automatic email to confirm the booking.

How long does confirmation take?
Confirmation of your booking should be instant when booking online. E-tickets can be downloaded directly after payment. You will also receive and email confirming all your booking details. This email should be with you within 10 minutes of making a reservation.

What should I do if don't receive email confirmation of my booking?
Check your junk mail. If it's not in there and you have not received email confirmation please contact us at [email protected] giving us all the details so that we can investigate. Just provide us with either your name or the fast boat company name and dates of travel. We will then be able to re-send your booking confirmation and e-tickets to you.

Does the credit card holder have to be present at check-in?
No, you can pay with someone else’s credit card. The Cardholder doesn't need to be a passenger.


Change or cancel a reservation


I made a booking, what do I do if I wish to cancel/amend my booking?
All changes to dates will be subject to availability. For boat, tour or activity bookings simply contact the company directly to make the necessary changes. The contact information is on the e-tickets you received when you made the booking. All changes to dates will be subject to availability. In the event of a cancellation please copy the email you send to fast boat company to [email protected] so we can process your refund (minus transaction fee - policy applies).

What is the cancellation policy for hotels on the Fiji-bookings website?
As an affiliate of Agoda.com and Booking.com, the cancellation policy for hotels can be found on www.agoda.com and www.booking.com respectively. The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, etc. Booking conditions, including cancellation policies can be viewed at any time during the hotel booking process. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email sent to you. If you cancel your booking via their self-service option, the cancellation policy will be shown again upon cancellation.

Can I change the dates of my tickets?
Yes, when you make a booking you will receive immediate confirmation and e-tickets. On your e-tickets is a contact email address and phone number. Simply email your preferred dates and the changes will be made. (this is subject to availability).

Can I cancel my tickets?
In most cases, all bookings cancelled more than 2 weeks from the date of travel will receive a full refund (minus transaction fee). Cancellations less than 2 weeks but more than 48 hours from the date of travel will receive a 50% refund. Cancellations received less than 48 hours from the date of travel are usually not elligable for a refund. For info regarding possible exceptions and the specific cancellation policy of each of our featured boat, tour and activity companies, simply send your inquiry to the contact email provided on your e-tickets.


Prices and payment

Why should I book a boat with Fiji-bookings?
We only work with the most reliable local companies with a proven track record and good reviews. Bookings are quick and easy. When you book with us you can select a variety of discount vouchers from local businesses that will save you $$$ and make our tickets cheaper than anyone else's. See our Discount Vouchers page for more details. Furthermore we are recommended by The Lonely Planet and by Trip Advisor destination experts as the best place to book your boat tickets.

What are the methods of Payment?
You can pay by credit card, using a PayPal account, or for certain areas local online bank transfers are available such as POLI (Australia/New Zealand) and Sofort/Giropay (Germany/Benelux).

What currency will I have to pay in?
The United States Dollar (US$) is used for all services and activities featured on our site, this is due to our global reach. We strive to bring you the best current prices available. Use an online currency converter to compare with your preferred (home) currency.

How do you calculate exchange rates?
Due to the fluctuating nature of currency exchange we are unable to quote a specific exchange rate. To find out the current exchange rate, we recommend that you check with your bank or a foreign exchange agent however these differ day to day and the price your bookings is confirmed at is what you will pay at the hotel, however Fiji-bookings.com has no control over changing of exchange rates therefore you may find the exchange rate changes from your booking date to arrival.

What cards are accepted to secure a hotel reservation?
Agoda.com only accepts credit card (Visa, Master Card, AMEX, JCB and Carte Bleue) and PayPal. You are required to fill in your credit card details or log-on to your PayPal account to complete the booking process. Currently, all other methods of payment are not acceptable.
Booking.com hotels all accept credit card payments (Visa, Master Card). Some hotels also accept other credit cards, such as American Express, for reservation purposes. You can see which credit cards a hotel accepts in the Hotel Policies section under the hotel description and also when making your booking. American Express is not widely accepted in Indonesia so it is definitely worth checking with the hotel prior to arrival.

Why do the prices differ by day or from the last time I checked the website?
Fiji-bookings.com is all about getting our customers a good rate. Prices will vary depending on season, which can mean different rates for different dates. We also periodically factor in exchange rate changes. We fluctuate along with these trends.

Do you charge a payment processing fee?
Yes. All bookings carry a 3% payment processing fee, regardless your method of payment. Your bank may also levy a transaction fee for making an international payment. In such cases we advise you to contact you bank or credit card issuer for more information.


Website Security & Privacy Policy


How do I know your site is secure?
Once you have booked through Fiji-bookings.com, your details are stored on our secure server, which cannot be accessed by anyone external to our company. These details are protected by the latest SSL (Secure Socket Layer) technology, which is independently certified by Global sign. The hotel bookings take place on our affiliate sites; www.booking.com and Agoda. Please see their Terms and Conditions, Privacy Statement, and FAQ.

What do you do with my personal information
For fast boat bookings your details will be passed to the boat company. Your card details will be securely dealt with by our payment providers, PayPal and Emerchantpay. Any information entered into the online booking page is securely encrypted and protects your personal information from being tampered with. We will keep your card details on file indefinitely after you have made a reservation. This is to assist in any customer service issues that may arise and to ensure that we meet any legal requirements relating to tax, etc.


Miscellaneous


Who are Fiji-bookings.com?
We are an online travel company that specialize in island destinations around the world. We’ve taken 20 years of business and tourism experience and combined this with 15 years of experience building highly professional websites. The result is Fiji-bookings.com, Gilibookings.com, Seychellesbooking.com and StMartinbookings.com just to name a few. Our goal is to bring together all the Fijian ferry routes, island-hopping cruises and best Fiji activities in one easy-to-use webpage. To ensure fast, safe and reliable services, we only feature the leading operators between islands which makes planning a Fiji island trip or booking an island-hopping adventure easy. We also provide you with our recommended travel tips and hotels to help you plan the perfect island getaway. 

How do I leave feedback about the Fiji-bookings.com site?
We would really appreciate any comments/ feedback you have on the Fiji-bookings.com site - just email us at [email protected] to give us any feedback you have. You can also check out and like our facebook page.

How do I report a technical issue?
If you experience any problems while on Fiji-bookings.com please let us know and we will try and fix the issue straight away. Send us an email to [email protected]

How do I leave a hotel review?
We suggest that you use one of the popular review websites like TripAdvisor.